Working with Platform helps tackle youth homelessness.

We’re committed to ending youth homelessness. That’s why with every new mortgage or product switch, we donate to Centrepoint - the charity helping give vulnerable young people a future.

Centrepoint

Lending criteria

You can also view our in-depth lending criteria.

Lending criteria

Calculators

See what your client can afford.

Calculators

Existing customers

Switching or renewing? Find products here.

Products

New customers

Find more information about products for new customers.

See our rates

Latest updates

Wednesday 11th December - Product Change

Monday 18th November - Product Change

Monday 28th October - Product Change

Monday 14th October - Product Change

Tuesday 24th September - Product Change

See all latest updates

Service Levels

Updated:
6/12/19 at 10:06 AM

Review application and instruct valuation

Upload all documentation to ensure we can fully review your case and let you know if there is anything further we need.

Within 48 hours

Broker Registrations

Register and set your password to submit business to Platform

Within 48 hours

Telephone wait time for case updates

Remember to log into Click case tracking for an update, you can find the details on our information request.

Up to 40 seconds

Case progress update

We will assess your case and call you to discuss any outstanding information. All outstanding information is published in Clicktrack, log in to review the information request.

On working day 6, 9 and 12 and regularly thereafter until offer.

Average offer time

Please ensure you send all requested documents and additional information to receive a speedy offer

12 working days