Hints and tips for packaging your case

Here at Platform we're working through our pipeline as quickly as possible. Before submitting an application please read our Hints & Tips on deposits, income and bank statements to help us speed things along.

Hints & Tips

Service levels

Updated: 23/11/2020 at 11:25am 

Initial review

1 working day

Instruct valuation

2 working days

Case progress update

Outstanding information is published in Click Track. Please log in to review the information request and obtain a case update.

New Business Enquiry call wait time


We are experiencing a technical issue and we are unable to take online card payments for mortgage broker applications. If your application has a homebuyers report or arrangement fee please contact the Mortgage Desk on 0345 070 1999 option 1 then 3.

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We understand that your customers may have concerns regarding how the Coronavirus will affect them. We've pulled together some helpful links with information about the latest developments.

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