Our quick and simple

Online Product Transfer Form

is just a click away

Try it for yourself and enjoy all the benefits of a smoother application process.

Product-Transfer

We are currently experiencing a technical issue and we are unable to take card payments for mortgage applications.

Click here for more info

Lending criteria

You can also view our in-depth lending criteria.

Lending criteria

Calculators

See what your client can afford.

Calculators

Existing customers

Switching or renewing? Find products here.

Products

Valuation fees

View our list of valuations

See our fees

Latest updates

Monday 1st June - Platform launches HTB Product Transfers

Wednesday 3rd June - Product Change

Wednesday 20th May - Product Change

Monday 18th May - Mortgage valuations

Friday 3rd April - Product Change

See all latest updates

Service Levels

Updated:
29/5/20 at 9:12 AM

Review application and instruct valuation

Upload all documentation to ensure we can fully review your case and let you know if there is anything further we need.

48 hours

Average offer time

Please ensure you send all requested documents and additional information to receive a speedy offer

12 working days

Telephone wait time for case updates

Remember to log into Click case tracking for an update, you can find the details on our information request.

Due to high demand, wait time is currently unavailable

Broker Registrations

Register and set your password to submit business to Platform

Within 48 hours

Case progress update

We will assess your case and call you to discuss any outstanding information. All outstanding information is published in Clicktrack, log in to review the information request.

On working day 6, 9 and 12 and regularly thereafter until offer.